Privacy Policy

Last updated: 26 August 2026

1. About this policy

This policy explains how NuColour Ltd, trading as FireCoatings.co.uk, collects, uses, stores and shares personal information.

It applies when you:

• visit firecoatings.co.uk;
• submit an enquiry or request a quotation;
• communicate with us by email, telephone or another method;
• represent a client, prospective client, supplier or subcontractor;
• participate in a project involving FireCoatings;
• apply for a role with us; or
• otherwise interact with our business.

NuColour Ltd is the controller responsible for the personal information described in this policy.

2. Who we are

FireCoatings.co.uk is a trading style of NuColour Ltd, registered in England and Wales under company number 12547322.

Registered office:

86–90 Paul Street
London
EC2A 4NE

VAT registration number: 451 9400 05

Privacy contact:

Email: sales@firecoatings.co.uk
Telephone: 0330 133 3420

Please mark privacy enquiries for the attention of the Data Protection Contact.

3. Personal information we collect

Depending on how you interact with us, we may collect the following information.

Contact and professional information

This may include:

• your name;
• company or organisation;
• job title;
• email address;
• telephone number;
• business address; and
• preferred contact method.

Enquiry and project information

This may include:

• project location or postcode;
• service required;
• project stage;
• building or structure information;
• proposed programme;
• project description;
• drawings, specifications or photographs provided after initial contact; and
• information contained in correspondence.

Please avoid submitting unnecessary personal, sensitive or confidential information through an initial website enquiry.

Client and supplier information

This may include:

• quotations and orders;
• contractual correspondence;
• site contacts;
• access and delivery information;
• project administration records;
• invoices and payment records; and
• information necessary to manage a commercial relationship.

We do not request or store complete payment-card details through our website forms.

Communications

We may retain emails, form submissions, telephone notes, meeting notes, complaints, feedback and other communications.

Recruitment information

If you apply for a role, we may collect:

• your CV and contact details;
• employment history;
• qualifications and experience;
• right-to-work information;
• interview notes;
• references; and
• other information relevant to your application.

Please do not provide special-category information unless it is relevant and requested.

Website and device information

This may include:

• IP address;
• browser and device type;
• approximate location;
• referring website;
• pages viewed;
• visit dates and times;
• consent choices; and
• cookie or similar identifiers.

The use of non-essential website technologies depends on the choices you make through our cookie banner.

4. How we collect information

We collect personal information:

• directly from you through Webflow forms, email, telephone and correspondence;
• during quotations, surveys, projects and commercial relationships;
• from the organisation you represent;
• from clients, principal contractors, consultants, suppliers, subcontractors and professional referrals;
• from publicly available business or professional sources; and
• automatically through cookies and similar technologies, subject to your choices.

5. How we use personal information

Responding to enquiries and preparing quotations

We use contact and project information to:

• respond to enquiries;
• understand proposed work;
• discuss technical and practical requirements;
• arrange surveys or meetings; and
• prepare quotations.

Our lawful basis is taking steps at your request before entering a contract and our legitimate interest in developing and administering our business.

Supplying and managing services

We use information to:

• plan and coordinate contracted work;
• communicate with clients and project teams;
• arrange site access;
• manage products, suppliers and subcontractors;
• maintain agreed project records;
• issue invoices; and
• administer payment.

Our lawful basis is performance of a contract and our legitimate interest in delivering and administering B2B services.

Project and technical communications

We may use project information to:

• clarify our scope;
• communicate with authorised members of the project team;
• seek relevant manufacturer input;
• coordinate our work; and
• maintain records connected with our services.

Our lawful basis is performance of a contract and our legitimate interest in delivering services safely and effectively.

Legal, financial and regulatory responsibilities

We may use information to:

• maintain financial and tax records;
• comply with legal obligations;
• respond to lawful requests;
• administer insurance;
• manage disputes and complaints; and
• establish, exercise or defend legal claims.

Our lawful basis is compliance with legal obligations and our legitimate interest in protecting and administering the business.

Website operation and security

We use limited technical information to:

• deliver the website;
• maintain security;
• prevent spam, fraud or misuse;
• investigate faults; and
• protect our systems.

Our lawful basis is our legitimate interest in operating a secure and reliable website.

Where accessing or storing information on a visitor’s device requires consent, we request that consent through Cookiebot.

Website analytics

Where you consent, we may use analytics technologies to understand how visitors find and use the website and to improve its content and performance.

Our lawful basis for non-essential storage or access is consent. Related personal-data processing is based on consent where required and our legitimate interest in understanding and improving our website.

Advertising and conversion measurement

Where you consent, we may use advertising and conversion-measurement technologies, including Google services, to:

• measure advertising performance;
• understand whether an advertisement resulted in an enquiry;
• improve campaign targeting and relevance; and
• avoid unnecessary or repetitive advertising.

Advertising cookies and related non-essential technologies are not permitted unless the appropriate consent has been given.

Recruitment

We use applicant information to assess applications, communicate with candidates, arrange interviews, check eligibility and make recruitment decisions.

Our lawful basis is taking steps at the applicant’s request, our legitimate interest in recruitment and compliance with relevant legal obligations.

Direct marketing

We may contact business representatives about relevant FireCoatings services where permitted by law and where the communication would reasonably be expected.

Where consent is required, we will obtain it separately.

You can opt out of direct marketing at any time by using the instructions in the communication or contacting us.

Submitting an enquiry does not automatically subscribe you to general marketing.

6. Legitimate interests

Where we rely on legitimate interests, those interests may include:

• responding to business enquiries;
• operating and improving our business;
• administering projects and commercial relationships;
• keeping appropriate business records;
• protecting our website, systems and property;
• preventing fraud and misuse; and
• establishing, exercising or defending legal claims.

We consider whether the processing is proportionate and whether your rights and reasonable expectations override our interests.

7. If you do not provide information

You are not generally required to provide personal information simply to browse the website.

However, if information is required to respond to an enquiry, prepare a quotation, arrange site access, enter a contract or meet a legal obligation, we may be unable to proceed without it.

8. Website forms and Webflow

Our website and enquiry forms are provided using Webflow.

When you submit a form, the information is transmitted to and stored within the Webflow platform so that authorised FireCoatings personnel can access and respond to it. Form notifications may also be sent to authorised business email accounts.

Please do not use our initial enquiry form to send highly sensitive information.

9. Who we share information with

Where reasonably necessary, we may share personal information with:

• Webflow, which hosts the website and processes website submissions;
• Cookiebot/Usercentrics, which manages website consent preferences;
• Google services, including Google Tag Manager, Google Analytics and Google Ads, where configured and permitted by the visitor’s consent choices;
• email, telephone, cloud-storage, document-management, CRM, IT and security providers;
• accountants, insurers, solicitors and other professional advisers;
• clients, principal contractors, consultants and authorised project-team members;
• product manufacturers, suppliers and subcontractors where required for an enquiry or project;
• regulators, courts, law-enforcement bodies or public authorities where required by law; and
• a purchaser, investor or adviser involved in a genuine proposed sale or reorganisation of the business.

Service providers acting on our behalf are required to handle information only for authorised purposes and to apply appropriate protections.

We do not sell personal information.

10. International transfers

Some service providers may store or access personal information outside the United Kingdom.

For example, Webflow states that customer and end-user data is stored in the United States.

Where personal information is transferred internationally, we take reasonable steps to ensure that a lawful transfer mechanism and appropriate safeguards are used. These may include:

• UK adequacy regulations;
• the UK Extension to the EU–US Data Privacy Framework;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved standard contractual clauses; or
• another lawful transfer mechanism.

Information about safeguards relevant to a particular provider can be requested using the contact details in this policy.

11. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and claims requirements.

Our normal working periods are:

• unsuccessful enquiries and quotations: generally up to 24 months after the last meaningful contact;
• client, contract and project records: generally up to six years after completion of the work or the end of the commercial relationship;
• financial and tax records: normally six years or the applicable statutory period;
• recruitment records for unsuccessful applicants: generally up to six months after the recruitment process ends, unless a longer period is agreed for future opportunities;
• cookie and analytics information: according to the duration stated in our live Cookie Declaration and the settings of the relevant service; and
• complaints and legal matters: for as long as reasonably necessary to resolve the matter and manage associated rights or claims.

We may retain information for longer where required by law, an insurer, an ongoing dispute or a legitimate project-record requirement.

When information is no longer needed, we delete it, anonymise it or securely restrict its use.

12. Security

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, alteration or disclosure.

Access is limited to people and providers who reasonably require the information for their role or service.

No internet transmission or electronic-storage system can be guaranteed completely secure.

13. Cookies and similar technologies

We use cookies, local storage, tags and related technologies to operate the website and, where permission is given, measure website usage and advertising performance.

Cookiebot records and applies your choices.

For more information, including the current list of technologies identified on the website, read our Cookie Policy or open Cookie settings.

14. Automated decision-making

We do not make decisions about individuals solely through automated processing where those decisions produce legal or similarly significant effects.

We may use aggregated or pseudonymous analytics and advertising information to measure website and campaign performance.

15. Children

This website and our services are intended for adults and businesses involved in construction, property and related projects.

We do not knowingly collect personal information from children through the website.

If you believe that a child has provided information to us, please contact us so that we can review and, where appropriate, delete it.

16. Your data-protection rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete information;
• ask us to restrict how information is used;
• object to processing based on legitimate interests;
• object to direct marketing at any time;
• receive certain information in a portable format;
• withdraw consent where processing relies on consent; and
• complain about how your information has been handled.

These rights are not absolute and legal exemptions may apply.

We may need to verify your identity before responding. Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

To exercise a right, contact sales@firecoatings.co.uk and mark the message “Data protection request”.

17. Complaints

If you are concerned about how we have handled your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner’s Office.

The ICO can be contacted through its complaints service or by calling 0303 123 1113.

18. Third-party websites

Our website may contain links to third-party websites.

Those organisations are responsible for their own privacy practices. We recommend reading their privacy information before providing personal data.

19. Changes to this policy

We may update this policy to reflect changes to our website, suppliers, services or legal obligations.

The latest version will be published on this page with an updated revision date.

Where a change is significant, we may provide an additional notice.

20. Contact us

NuColour Ltd trading as FireCoatings.co.uk
86–90 Paul Street
London
EC2A 4NE

Email: sales@firecoatings.co.uk
Telephone: 0330 133 3420

‍