Terms and Conditions of Service

Last updated: 26 August 2026

1. About these terms

These terms apply to services supplied by NuColour Ltd, trading as FireCoatings.co.uk.

They should be read together with our accepted quotation, scope of works and any other documents expressly incorporated into the agreement.

If there is a conflict between these terms and a provision specifically agreed in writing in our quotation or another signed agreement, the specifically agreed provision will take priority.

These terms are primarily intended for services supplied to businesses. If we agree to provide services directly to a consumer, their statutory rights will not be affected and additional consumer terms may apply.

2. About FireCoatings

FireCoatings.co.uk is a trading style of NuColour Ltd, registered in England and Wales under company number 12547322.

Registered office:

86–90 Paul Street
London
EC2A 4NE

VAT registration number: 451 9400 05

Email: sales@firecoatings.co.uk
Telephone: 0330 133 3420

In these terms, “we”, “us” and “our” mean NuColour Ltd. “You” and “your” mean the client identified in the relevant quotation or order.

3. Quotations and formation of the contract

Our quotation will set out the services we propose to provide, the price or pricing basis and the principal assumptions, exclusions and client responsibilities.

Unless the quotation states otherwise:

• it is based on the information available at the time;
• quantities and measurements may be subject to verification;
• prices exclude VAT;
• proposed dates are indicative until confirmed; and
• the quotation may be accepted only during its stated validity period.

A contract is formed when you accept our quotation in writing, issue a purchase order that we accept or instruct us to begin work and we confirm that instruction.

Any additional or conflicting terms printed on a purchase order will not apply unless we expressly accept them in writing.

4. Scope of services

We will provide the services described in the accepted quotation.

These may include:

• on-site intumescent coating application;
• pre-install intumescent coating application;
• surface preparation;
• abrasive blasting;
• dry ice cleaning;
• mechanical preparation;
• cleaning and degreasing;
• remedial or touch-up work; and
• supporting activities expressly identified in the quotation.

Work not expressly included is outside our scope and may be quoted separately.

5. Technical and design responsibility

Unless expressly included in our quotation, we are not responsible for:

• preparing or approving the building’s fire strategy;
• fire engineering or structural engineering;
• determining the required fire-resistance period;
• calculating steel section factors;
• establishing the appropriate regulatory route;
• acting as principal designer, lead designer or building-control body;
• confirming the compliance of the overall building design; or
• certifying that the completed building complies with the Building Regulations.

You are responsible for providing the accepted fire strategy, structural information, coating specification and other design information needed for our work.

We are entitled to rely on information supplied by you, the project team, competent designers and the relevant product manufacturer.

We will notify you where information appears incomplete or inconsistent based on matters reasonably apparent within our agreed scope. This does not transfer design responsibility to us.

6. Coating-system requirements

Intumescent coatings form part of a tested or assessed protective system. Their suitability and required thickness depend on project-specific design information.

The specified primer, intumescent coating and topcoat must be compatible and supported by the relevant manufacturer’s technical documentation for the intended use.

We will apply products in accordance with the agreed specification and relevant manufacturer instructions, subject to appropriate substrate, access and environmental conditions.

We do not independently guarantee a particular fire-resistance outcome where the result depends on design information, system selection, product certification, substrate condition or matters outside our control.

7. Information provided by you

You must provide accurate and complete information reasonably required to plan and carry out the work.

This may include:

• current drawings and specifications;
• steel schedules and section factors;
• required fire-resistance periods;
• the selected coating system;
• details of existing coatings;
• project and access information;
• programme requirements;
• known hazards and restrictions; and
• contact details for relevant project personnel.

We are not responsible for delay, additional work or reduced suitability caused by inaccurate, incomplete or late information supplied by you or others acting on your behalf.

8. Site conditions and access

You must provide safe, timely and suitable access to the work area.

Unless our quotation states otherwise, you are responsible for:

• providing a safe and legally compliant site;
• suitable access, lighting and welfare facilities;
• adequate working and storage space;
• clear access to the surfaces in our scope;
• suitable power, water and ventilation where required;
• coordination with other trades;
• protection from activities that may contaminate or damage our work; and
• site permits, inductions and permissions under your control.

If the site is not ready or conditions prevent safe or technically appropriate working, we may suspend the affected work and recover reasonable resulting costs.

9. Substrate and existing coatings

Our quotation is based on the substrate condition reasonably apparent from the information, inspection or survey available at the time.

Hidden contamination, corrosion, incompatible coatings, poor adhesion, inaccessible areas, moisture or other concealed conditions may require additional preparation or a revised coating approach.

We will notify you if such conditions become apparent. Necessary additional work will be treated as a variation unless already included in our scope.

We are not responsible for failure caused by a concealed substrate or existing coating condition that could not reasonably have been identified before work began.

10. Environmental conditions

Coating application and curing depend on conditions including temperature, humidity, surface temperature, dew point and ventilation.

We may delay or suspend application where conditions fall outside the manufacturer’s stated limits or would otherwise prevent proper execution.

Temporary enclosure, heating, ventilation, environmental control or protection is included only where expressly stated in our quotation.

11. Programme and delays

We will use reasonable efforts to carry out the services in accordance with the agreed programme.

Dates are estimates unless expressly agreed as fixed in writing.

We are not responsible for delays caused by matters outside our reasonable control, including:

• restricted or unavailable access;
• changes to the project programme;
• the acts or omissions of other trades;
• unsuitable environmental conditions;
• incomplete or revised design information;
• product availability;
• concealed substrate conditions;
• site safety restrictions; or
• events beyond our reasonable control.

Where these matters cause additional attendance, labour, equipment hire, storage or remobilisation, we may charge the reasonable additional cost.

12. Variations

Changes to the scope, specification, quantities, sequence, access arrangements or programme may constitute a variation.

Where reasonably practicable, we will explain the price and programme effect before undertaking varied work.

Variations may be recorded through a revised quotation, written instruction, email, site record or another agreed form of project communication.

13. Inspection and project records

We will carry out the inspection, measurement and record-keeping activities expressly included in our quotation.

Depending on the agreed scope, records may include:

• product and batch information;
• application records;
• wet-film or dry-film measurements;
• environmental readings;
• photographs; and
• completion or handover information.

The precise records supplied will depend on the project scope and information available.

Our records relate to work completed within our agreed scope. They do not replace the responsibilities of the project designer, fire engineer, principal contractor, building-control body or other dutyholders.

Independent inspection, testing or third-party certification is included only where expressly stated.

14. Completion and protection

We will notify you when our work is complete or ready for inspection.

You should inspect it within a reasonable period and promptly notify us of any apparent issue.

Unless otherwise agreed, responsibility for protecting completed work passes to you when the relevant area has been completed or handed over.

Damage caused by water ingress, impact, contamination, other trades, unauthorised alteration or inadequate protection is not a defect in our services. Repair work may be quoted separately.

15. Prices and payment

You must pay the amounts stated in our quotation and invoices, together with VAT where applicable.

Payment terms will be those stated in the quotation or invoice.

If you genuinely dispute an invoice, you must notify us promptly and explain the reason. Any undisputed amount remains payable.

Where payment is overdue, we may:

• charge interest and recovery costs where permitted by law;
• suspend work after giving reasonable notice;
• withhold non-essential deliverables; and
• recover reasonable costs resulting from suspension and remobilisation.

16. Cancellation and postponement

If you cancel or postpone confirmed work, you must pay for:

• work already completed;
• materials or products ordered for the project;
• committed labour, plant or access equipment;
• reasonable cancellation or restocking charges; and
• other costs that we cannot reasonably avoid.

We will take reasonable steps to reduce avoidable costs.

17. Defects and remedial work

If you believe our work is defective, you must notify us promptly and give us a reasonable opportunity to inspect it before another contractor alters or removes the affected work.

Where a defect results from our failure to perform the agreed services with reasonable care and skill, we will correct the affected work or provide another reasonable remedy.

We are not responsible for issues caused by:

• inaccurate design or project information;
• a specification selected or approved by others;
• defective or incompatible existing coatings;
• damage or contamination following our work;
• alterations by another party;
• exposure outside the specified system;
• inadequate maintenance; or
• matters outside our reasonable control.

Any manufacturer warranty is subject to the manufacturer’s own requirements and terms. We cannot extend, change or independently guarantee a manufacturer’s warranty unless expressly authorised in writing.

18. Limitation of liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that and to the fullest extent permitted by law:

• we are not liable for indirect or consequential loss;
• we are not liable for loss of profit, revenue, business, opportunity, anticipated savings or goodwill; and
• our total liability arising from the relevant services will not exceed the total amount paid or payable to us for those services.

Any project-specific liability provisions expressly agreed in writing will take priority over this section.

19. Suspension and termination

We may suspend or terminate the services if:

• payment is materially overdue;
• the site or working conditions are unsafe;
• necessary information or access is not provided;
• you commit a serious breach of the agreement; or
• continuing the work would be unlawful or technically improper.

Where reasonably practicable, we will notify you and provide an opportunity to remedy the issue before termination.

Termination does not affect rights, liabilities or payment obligations that arose beforehand.

20. Confidentiality

Each party must keep the other party’s confidential commercial and technical information secure and use it only for the relevant enquiry, project or legal obligation.

This does not apply to information that is already public, lawfully obtained from another source or required to be disclosed by law.

21. Employees and subcontractors

We may use suitably competent employees, subcontractors or specialist suppliers to perform parts of the services.

We remain responsible for services they perform on our behalf within the agreed scope.

22. Events outside our control

Neither party will be responsible for delay or failure caused by an event outside its reasonable control.

The affected party must notify the other where reasonably practicable and take reasonable steps to reduce the impact.

This does not excuse payment for services already properly provided.

23. Personal information

We handle personal information in accordance with our Privacy Policy.

Each party remains responsible for complying with the data-protection obligations applicable to information it controls.

24. General provisions

Neither party may transfer the agreement without the other party’s written consent, except as part of a genuine business reorganisation or sale that does not materially reduce the other party’s rights.

If any provision is found unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not waive that right.

No person other than the parties has a right to enforce the agreement unless expressly stated.

25. Governing law

The agreement and any dispute arising from it are governed by the law of England and Wales.

The courts of England and Wales will have exclusive jurisdiction unless applicable law requires otherwise.

26. Contact us

NuColour Ltd trading as FireCoatings.co.uk
86–90 Paul Street
London
EC2A 4NE

Email: sales@firecoatings.co.uk
Telephone: 0330 133 3420

‍